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Privacy Policy and Cookies

MASH.T DESIGN STUDIO takes a great deal of care in ensuring that information which is obtained about you is treated appropriately. We will not pass on or sell your personal information to any third parties. All information is stored securely.

The electronic payment system in the MASH.T DESIGN STUDIO website is secured and encrypted by Payfast.

The website uses cookies to manage contents of shopping cart and website experience. A cookie is a file stored on your computer, that allows one to save your personal data to facilitate the next visit to the shop. If you want to delete this information this can be done in the settings of your browser.

MASH.T DESIGN STUDIO participates in Google Analytics and Google Display Network remarketing, which use the DoubleClick cookie. This cookie tells Google that you have browsed our site and we may use this information to update our website on speed and better your better your visit on the website. Opt out of customized Google Display Network ads by visiting the Ads Preferences Manager or install the Google Analytics Opt-out Browser Add-on to control your browsing experience.

When shopping on our website, we ask for your name, address, cellphon number and e-mail address. This information is used solely to process your order. Information reported will be stored electronically for 3 years in an unencrypted form. The “contract” is stored in a manner it can be referenced later.

We also collect the IP addresses from which purchases are made. This information will normally be of no use, but may possibly be used in police investigations. All fraudulent orders are reported to the police.

On request, we gladly inform you about your personal data that we have registered in our system. Upon request, this data will be deleted, of course.


Orders are delivered via Courier IT to South African provinces and Fedex on international orders. Delivery takes place on weekdays, usually between 7am-4pm.

Delivery times and costs

Delivery is an additional 5 – 7 working days. All products prices include the delivery fee. However, for international shipping prices exclude custom charges.

Returns and Claims

Our goods are made to order. Returns will only be considered for products with defects returned within 10 days of delivery. Only goods received in their original packaging will be accepted.


Our products are made to order and as such, we do not do any exchanges.

Damage caused by transportation

In the event that you receive goods that are defective or damaged, we will gladly replace them at no additional cost to you. However, please note in some cases there may be delays in the exchange process if we or our suppliers do not currently have the required stock on hand. In such situations, standard production lead times may apply.

We kindly ask you inspect your order as soon as you receive it, and promptly contact us if you notice any issues such as defects, damages, or if you receive the wrong item. This will allow us to quickly evaluate the issue and take corrective measures.

In the event that you suspect damages occurred during shipping or transport due to negligence, we request that you take pictures of the original packaging, crating, or wrapping before removing the goods from the packaging. This evidence will help us to ascertain the cause of the damage and take appropriate actions.

If you do encounter any defects or damages, please reach out to us at so that we can determine the root cause of the issue and coordinate with our shipping partner to arrange for the return of the affected goods.


Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the MASH.T DESIGN STUDIO bank account, the details of which will be provided on request.


Card acquiring and security

Card transactions will be acquired for MASH.T DESIGN STUDIO via PayGate (Pty) Ltd and Payfast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

Orders placed via are treated as transactions to end consumers, and 15% VAT is included for South African consumers. It is not possible for companies to get a VAT refund through MASH.T DESIGN STUDIO. However, you are welcome to contact us at in order to have a VAT-number printed on the invoice. Hereby companies placing orders can contact local authorities to arrange for a VAT refund.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


MASH.T DESIGN STUDIO takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and MASH.T DESIGN STUDIO chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Company information

This website is run by Mash.T Design Studio (sole trader / private company / close corporation) based in South Africa trading as Mash.T Design Studio and with registration number 2013/011507/07.

Mash.T Design Studio

Company Physical Address: 255 Nadine Sreet Unit A3 Robertville Mini Factories Robertville 1709 Email:  Telephone:+27 69 318 2732